Questions, answered.

We ship worldwide and all prices are in US Dollars (USD). Free shipping over $70; a flat $9 applies below that. See the Shipping Policy.

Possibly. International orders may incur import duties and taxes on delivery, set by your local authorities and payable by the customer.

Orders ship in 1–2 business days. Delivery is typically 4–8 days (US/UK), 7–14 days (Europe, Canada, Australia) and 10–21 days elsewhere.

Unopened items can be returned within 14 days. Full details, including hygiene exclusions, are in our Refund & Returns Policy.

Email support@mulgraveheat.shopwithin 14 days with a photo and we'll arrange a free replacement or full refund.

Most include a non-slip backing that reduces movement. On smooth, polished or wet floors, use extra care and a separate rug pad where needed — backings reduce but don't eliminate slipping.

Many are — each product page states whether the item is machine washable, wipe-clean or spot-clean only. Always follow the care guidance shown.

Small rugs carry CPSC flammability labelling to U.S. standards. As with any textile, keep rugs away from open flames and sources of ignition.

No. Mulgraveheat sells rugs, mats and floor-comfort accessories only — not electric underfloor heating, heating systems or heating elements.

Never. All designs are solid or geometric colour blocks with no cartoon, film or trademarked motifs.

Yes — interior designers, holiday-let and hospitality buyers get volume pricing from 10 units. Use the Trade & Bulk form.